FAQs | Irish Courier & Logistics

Shipping Services

What shipping services do you offer?

We offer a comprehensive range of shipping services including:

Same-Day Delivery: For urgent packages within Dublin and major cities
Next-Day Delivery: Guaranteed next-day service across Ireland
Economy Delivery: Cost-effective 2-3 day delivery option
International Shipping: To over 200 countries worldwide
Specialized Services: Including temperature-controlled, fragile, and high-value item handling

What are your delivery hours?

Our standard delivery hours are Monday to Friday, 9:00 AM to 6:00 PM. We also offer:

Saturday Delivery: Available for an additional fee (9:00 AM to 2:00 PM)
Evening Delivery: Until 8:00 PM for an extra charge
Time-Specific Delivery: You can request AM (9:00 AM - 1:00 PM) or PM (1:00 PM - 6:00 PM) delivery windows

Do you offer weekend delivery services?

Yes, we offer Saturday delivery services for an additional fee. Saturday deliveries are made between 9:00 AM and 2:00 PM. Unfortunately, we do not currently offer Sunday delivery services.

To schedule a Saturday delivery, please ensure you select this option when booking your shipment or contact our customer service team at least 24 hours in advance.

Tracking & Delivery

How can I track my package?

You can track your package in several ways:

Online Tracking: Enter your tracking number on our website's tracking page
Mobile App: Download our app for real-time tracking updates
Email/SMS Updates: Opt in for automatic delivery notifications
Customer Service:during business hours

You'll receive a unique tracking number when your shipment is booked, which you can use to monitor your package's journey from pickup to delivery.

What does "Out for Delivery" status mean?

"Out for Delivery" means your package has been loaded onto a delivery vehicle and is currently with a driver who will attempt delivery to the recipient address today.

During this status, you can typically expect:

Delivery within standard business hours (9:00 AM - 6:00 PM)
A delivery attempt will be made - if no one is available, the driver will leave a card with instructions
Possible notification when the driver is approximately 30 minutes away (if you've opted for this service)

What happens if no one is available to receive the package?

If no one is available to receive the package, our driver will:

Leave a "We Missed You" card with instructions
Attempt delivery to a neighbor if you've pre-authorized this option
Leave the package in a safe location if you've provided specific instructions

After an unsuccessful delivery attempt, we will:

Hold the package at our local depot for 5 business days
Contact you to arrange redelivery or alternative arrangements
Return to sender if no instructions are received after 5 days (return fees may apply)

Packaging & Preparation

How should I package my items for shipping?

Proper packaging ensures your items arrive safely. We recommend:

Use a new, sturdy cardboard box appropriate for the item's size and weight
Use adequate cushioning material (bubble wrap, foam peanuts, or air pillows)
Seal boxes with strong packing tape (3-4 strips on top and bottom)
Include a packing slip inside the package
Ensure the address label is clear, secure, and protected with clear tape
Remove any old labels or shipping marks

For fragile items, we recommend double-boxing with at least 3 inches of cushioning material between boxes.

Do you provide packaging materials?

Yes, we offer a range of packaging materials and services:

Packaging Purchase: We sell boxes, envelopes, tape, and cushioning materials at all our locations
Packaging Service: For an additional fee, we can professionally package your items at our facilities
Free Guidelines: We provide free packaging guides and tips on our website

Our standard packaging rates start at €2 for envelopes and €5 for boxes. Professional packaging services start at €10, depending on item size and complexity.