1. Introduction
Irish Courier & Logistics ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications.
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.
Important: Please read this Privacy Policy carefully. If you do not agree with the terms, please do not access or use our services.
2. Data We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information
When you use our services, we may collect:
- Contact Information: Name, email address, phone number, physical address
- Identification Information: Government-issued ID (for certain services)
- Payment Information: Credit card details, billing address (processed securely by our payment partners)
- Demographic Information: Age, gender, preferences (where relevant)
2.2 Service-Related Information
To provide our courier services, we collect:
- Shipment details (origin, destination, contents, value)
- Delivery instructions and recipient information
- Proof of delivery (signatures, photos)
- Tracking and location data
2.3 Technical Information
When you visit our website or use our app, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Data
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide and maintain our courier services | Performance of contract |
| To process transactions and send service notifications | Performance of contract |
| To personalize your experience and improve our services | Legitimate interests |
| To communicate with you about updates, promotions, and news | Consent or legitimate interests |
| To prevent fraud and enhance security | Legitimate interests |
| To comply with legal obligations | Legal obligation |
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We engage third-party companies and individuals to facilitate our services, including:
- Payment processors
- Cloud storage providers
- Analytics providers
- Marketing partners (with your consent)
- Customer support services
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.3 Business Transfers
In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new owners.
International Transfers: Some of our service providers may be located outside the EU. We ensure appropriate safeguards are in place for such transfers.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure facility access for physical records
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our retention periods include:
- Customer account information: 5 years after last activity
- Transaction records: 7 years for tax and accounting purposes
- Customer service communications: 3 years
- Marketing data: Until consent is withdrawn
After the retention period, we will securely delete or anonymize your information.
8. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right to Access | You can request copies of your personal data. |
| Right to Rectification | You can request that we correct any information you believe is inaccurate. |
| Right to Erasure | You can request that we erase your personal data, under certain conditions. |
| Right to Restrict Processing | You can request that we restrict the processing of your personal data. |
| Right to Data Portability | You can request that we transfer the data we have collected to another organization. |
| Right to Object | You can object to our processing of your personal data. |
| Right to Withdraw Consent | Where we rely on consent, you can withdraw it at any time. |
To exercise any of these rights, please contact us using the details provided in Section 10.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will also notify registered users via email and/or a prominent notice on our service prior to changes becoming effective.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Postal Address
Data Protection Officer
Irish Courier & Logistics
12 Logistics Park, Dublin Industrial Estate
Dublin 12, D12 XY34
Ireland
You also have the right to lodge a complaint with the Data Protection Commission in Ireland if you believe our processing of your personal data violates applicable law.
Last Updated: August 29 2025
This Privacy Policy replaces all previous versions. Please check this page periodically for updates.
